Service Agreement


1st of July 2020

The General Terms and Conditions in accordance with the Thuiswinkel Waarborg Certificate apply to all Homie services. This user agreement contains additional conditions, obligations and agreements.          


1. Parties

Service provider: Homie B.V., also trading under Homie Pay-Per-Use (hereinafter referred to as “Homie” or “service provider”), a company registered in the Netherlands with Chamber of Commerce registration number 66592429, located at Julianalaan 67a, 2628 BC Delft, the Netherlands.

Contact details:
phone: 015 – 7601615

User: [firstname] [lastname] (hereinafter referred to as “user” or “customer”), residing [address], [postcode], [town], the Netherlands.

Contact details:
telephone: [phone]
e-mail: [email address]


2. Provided service

Homie provides the user with a well-functioning Homie machine, of which the use is registered via a built-in tracker. The user receives an invoice for each individual use, the price of which varies per cycle, depending on the selected programme. Delivery and installation, any repairs and collection upon termination of this agreement are free of charge. The machine is and remains the property of Homie during and after the contract period.

The services offered by Homie are still in development. Therefore it is possible that (minor) problems with washing/drying, registering the washing/drying cycles and / or payments can occur from time to time. User and service provider are aware of this and will help each other, if the above problems occur, to solve them as soon as possible.


3. Homie's obligations

3.1 Providing a properly functioning device to the user and registering usage at all times to enable well-documented billing.
3.2 If applicable, Homie will take care of the responsible disposal of an old appliance free of charge, upon delivery of a Homie appliance. The old appliance must be ready for transport at the time of collection.
3.3 To repair or replace the device in case of malfunction. Upon receipt of such notification by email or telephone, Homie will promptly notify the user of the corrective actions (repair or replacement). This is planned in close consultation with the user.
3.4 To regularly analyze the usage of the device to provide the customer advice on optimizing environmental performance.



4. Users obligations

4.1 To provide, during the ordering procedure of a [washing machine / dryer / dishwasher], correct information about the accessibility of the address and the place where the appliance will be installed and about the availability and accessibility of electricity, a water tap, a drainpipe and wireless internet. Extra costs due to unexpected circumstances on site can be charged to the customer by Homie. This will be discussed on the spot and decided if possible.
4.2 To be present during the agreed date and time for delivery, to identify yourself, to sign for receipt and to ensure that the location where the device is to be delivered and installed is easily accessible for the delivery team.
4.3 To handle the appliance with care and use the device only in accordance with the manufacturer's instructions.
4.4 To run a free 90-degree Celsius cycle (in the case of a washing machine) every 3 months to clean the inside of the machine. User is reminded of this every quarter.
4.5 The user may allow third parties to use the device, as long as it concerns neighbours and / or friends. The user is responsible for this third-party use. Commercial use of the device is not permitted.
4.6 To ensure that the machine is connected to wireless internet so that the use of the machine can be registered. In the event that a device has been offline for more than 1 month, Homie is entitled to charge the user an offline fee in addition to normal usage costs.
4.7 To notify Homie of any malfunction of the appliance or the WiFi connection within 1 week.
4.8 Not to make, or let someone else make, adjustments or reparations to the machine.
4.9 To notify Homie at least one month in advance in case of relocation (both indoors or to a new address) of the appliance to ensure continuous monitoring and billing. If Homie moves the appliance on behalf of the customer, a relocation fee will be charged; in case the user him or herself moves the appliance, the risk and potential costs are born by the user.
4.10 To give Homie access to the appliance upon first request, so that Homie can inspect its condition and fix potential problems.
4.11 In case of theft, to report it immediately to the police and then immediately provide Homie with a copy of the police report. The customer is responsible for the costs Homie incurs to replace the device, including the appliance purchasing costs.
4.12 To protect the device against external causes (such as water or fire damage). The customer is responsible for related costs, including the appliance purchasing costs, in case Homie has to repair or replace the device due to such damage during use.
4.13 Not to sell, dispose of, rent or pawn the device without Homie's written consent, or to act in any other way to conflict with Homie's interests.
4.14 Homie can always hand over the appliance ownership or the rights and responsibilities for its service to a third party.
4.15 To allow Homie to use the collected user data after anonymisation for modelling and research purposes, also in conjunction with Homie's business partners.



5. Prices and additional costs

5.1 Homie ensures free delivery and regular connection, any repairs and, if necessary, replacement of the device. Homie does not require a deposit or a pre-payment. At Homie, the user really pays for use. Barring special circumstances (and in that case we discuss it and agree on it in advance), no additional costs are charged.
[Only show the prices 5.2 and 5.3 of the chosen appliance]
5.2 All prices include VAT.
Prices per wash vary with the selected appliance, the selected usage, the selected temperature and the use of the ECO-function:

Washing machine with 7 KG drum capacity
Temperature Light user Heavy user
Cold wash € 0.60 € 0.50
20 ° C wash € 0.70 € 0.60
30 ° C wash € 0.85 € 0.70
40 ° C wash € 1.25 € 1.00
60 ° C wash € 1.50 € 1.25
90 ° C wash € 1.75 € 1.50
Using the ECO-function € 0.25 discount € 0.25 discount
Pump and spin programme Free Free

Dryer with 8 KG drum capacity
Dryness Level Light user Heavy user
Refresh programme € 0.80 € 0.65
Dryness level 1 (iron dry) € 1.00 € 0.75
Dryness level 2 (cupboard dry) € 1.50 € 1.25
Dryness level 3 (strong dry) € 2.00 € 1.75
Dryness level 4 (extra dry) € 2.25 € 2.00
Time programme, depening on the time set, between € 0.75 and € 2.00 € 0.50 and € 1.75
Using the ECO-function € 0.25 discount € 0.25 discount
Anti-crease function Free Free

5.3 To ensure the viability of the Homie Pay-Per-Use model, a minimum monthly fee is paid for washing/drying. At the end of the month, Homie calculates whether the minimum has been achieved. If not, the customer pays the difference. Minimum monthly usage for the washing machine for users with a light usage contact is € 12.75. For users with a heavy usage contact, this is € 19.50. The minimum monthly usage for drying is € 15.00 for users with a light usage contract and € 22.50 for users with a heavy usage contract.
5.4 Homie may decide not to charge the minimum monthly amount to be paid in case of defects in the appliance, registration of cycles and / or payment. These possible costs are then calculated and refunded every 6 months.
5.5 When a Homie appliance is offline for more than 1 month, Homie may charge an offline fee of € 25.00 / month. Machine usage without an internet connection is still recorded and will be sent to the Homie server as soon as the connection is restored. Homie will inform the user as soon as the device if offline for more than 2 weeks.
5.6 When Homie and / or the customer deems it necessary to visit the customer to (re) connect the device to the internet, Homie may charge € 12.75 / visit.
5.7 Upon request, the user may switch between a light user’s contract and a heavy user’s contract free of charge up to 2 times per 12 months. The substitution will take effect on the 1st of the next month.
5.8 When Homie assists in moving / relocating a device, a relocating fee of € 75.00 will be charged.
5.9 In case a user is not home during the time of the scheduled delivery, service visit or pick-up visit, Homie may charge the customer € 75.00 to cover the unnecessary logistics costs.
5.10 Payment term of all invoices is 14 days after receipt. Payment should be made via the Homie website, using iDeal or PayPal.

6. Contract period and cancellation

6.1 This agreement starts as soon as the user has placed an order via the Homie website and Homie has accepted this order. Residents of the Waddeneilanden are not eligible for Homie services. The right of withdrawal (see General Terms and Conditions) ends on the day of delivery and installation of the device.
6.2 The user agreement has a minimum duration of 6 monhts. After this initial 6 months’ period, the contract will automatically roll on for unlimited time.
6.3 In case of an early cancelation by the user within the minimum contract duration, Homie will still charge the user the remaining minimum monthly fees for the remaining months.
6.4To cover logistics costs, Homie charges €75.00 pick-up costs if the user requests the appliance to be picked up within one year of delivery.
6.5 After the minimum contract duration both the user or Homie can cancel the contract per email with one month notice period.
6.6 Transferring the Homie appliance to another user is only possible if the device remains in the same location, if Homie has been notified in advance by both current and prospective user by email and Homie approves the transfer. The new user can only take over the appliance, not the contract. Pick-up costs will not be charged when the device is transferred.
6.7 All terms and prices in this agreement are guaranteed for a minimum period of 12 months after the device is installed. Prices are subject to change in accordance with the consumer price index and take effect 1 month after notification. Also any other (price) changes will take effect 1 month after notification. If the user does not accept the revised terms, the contract will be automatically terminated.
6.8 In case the user has not fully returned the appliance to Homie within 14 days after the contract has been cancelled, Homie will charge the user the appliance replacement costs plus any additionally made costs by Homie that were made to retrieve the appliance. Homie decides these costs unilaterally.
6.9 Any credit or shortage on the user account, along with any additional charges, will be settled between the parties within 14 days of contract termination by Homie.
6.10 When the user fails to comply with the terms and conditions in this contract, the user is in default and Homie is entitled to immediately terminate the agreement and to reclaim the device.